Guillaume BOURGEOIS
1ca5597453
31 commands: ticket lifecycle (create/update/resolve/delete, comments, work notes, links, tags, journal notes, attachments), generic table records CRUD and discovery, CMDB/user/group queries, service catalog ordering, standard change from template, AWA queue routing, generic API call, plus get_incidents ingestion with a bundled OCSF mapper. Basic or OAuth 2.0 (password grant) authentication, stdlib-only scripts. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
97 lines
3.6 KiB
Python
97 lines
3.6 KiB
Python
import base64, json, os, sys, urllib.parse, urllib.request, urllib.error
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from datetime import datetime, timezone
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def _cfg():
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return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
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def _headers(cfg):
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h = {"Accept": "application/json", "Content-Type": "application/json"}
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if str(cfg.get("auth_type") or "basic").lower() == "oauth":
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data = urllib.parse.urlencode({
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"grant_type": "password",
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"client_id": cfg.get("client_id", ""),
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"client_secret": cfg.get("client_secret", ""),
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"username": cfg.get("username", ""),
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"password": cfg.get("password", ""),
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}).encode("utf-8")
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req = urllib.request.Request(
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cfg.get("url", "").rstrip("/") + "/oauth_token.do", data=data,
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headers={"Content-Type": "application/x-www-form-urlencoded", "Accept": "application/json"}, method="POST")
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with urllib.request.urlopen(req, timeout=60) as r:
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tok = json.loads(r.read())
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if not tok.get("access_token"):
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raise Exception("OAuth token request failed: " + json.dumps(tok))
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h["Authorization"] = "Bearer " + tok["access_token"]
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else:
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cred = (cfg.get("username", "") + ":" + cfg.get("password", "")).encode("utf-8")
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h["Authorization"] = "Basic " + base64.b64encode(cred).decode("ascii")
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return h
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def request(method, path, params=None, body=None, root="/api/now", versioned=True):
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cfg = _cfg()
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v = str(cfg.get("api_version") or "").strip().strip("/")
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url = cfg.get("url", "").rstrip("/") + root + ("/" + v if v and versioned else "") + path
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q = {k: str(x) for k, x in (params or {}).items() if x not in (None, "")}
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if q:
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url += "?" + urllib.parse.urlencode(q)
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data = json.dumps(body).encode("utf-8") if body is not None else None
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req = urllib.request.Request(url, data=data, headers=_headers(cfg), method=method)
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with urllib.request.urlopen(req, timeout=90) as r:
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raw = r.read()
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return json.loads(raw) if raw else {}
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def to_snow_time(v):
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"""Normalize ISO8601 / epoch (s or ms) / native format to 'YYYY-MM-DD HH:MM:SS' UTC."""
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s = str(v or "").strip()
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if not s:
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return None
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if s.isdigit():
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ts = int(s)
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if ts > 10**12:
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ts //= 1000
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return datetime.fromtimestamp(ts, tz=timezone.utc).strftime("%Y-%m-%d %H:%M:%S")
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if len(s) == 19 and s[4] == "-" and s[10] == " ":
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return s
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try:
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dt = datetime.fromisoformat(s.replace("Z", "+00:00"))
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if dt.tzinfo is not None:
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dt = dt.astimezone(timezone.utc)
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return dt.strftime("%Y-%m-%d %H:%M:%S")
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except Exception:
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return s
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def main():
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cfg = _cfg()
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inputs = json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
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table = str(inputs.get("ticket_type") or cfg.get("ticket_type") or "incident")
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ts_field = str(cfg.get("timestamp_field") or "opened_at")
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limit = int(inputs.get("limit") or 100)
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parts = []
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if inputs.get("query"):
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parts.append(str(inputs["query"]))
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watermark = to_snow_time(inputs.get("created_after"))
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if watermark:
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parts.append(ts_field + ">" + watermark)
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parts.append("ORDERBY" + ts_field)
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print(json.dumps(request("GET", "/table/" + urllib.parse.quote(table), params={
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"sysparm_query": "^".join(parts),
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"sysparm_limit": limit,
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})))
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try:
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main()
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except urllib.error.HTTPError as e:
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print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
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sys.exit(1)
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except Exception as e:
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print(json.dumps({"error": str(e)}))
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sys.exit(1)
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