Guillaume BOURGEOIS
1ca5597453
31 commands: ticket lifecycle (create/update/resolve/delete, comments, work notes, links, tags, journal notes, attachments), generic table records CRUD and discovery, CMDB/user/group queries, service catalog ordering, standard change from template, AWA queue routing, generic API call, plus get_incidents ingestion with a bundled OCSF mapper. Basic or OAuth 2.0 (password grant) authentication, stdlib-only scripts. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
64 lines
2.5 KiB
Python
64 lines
2.5 KiB
Python
import base64, json, mimetypes, os, sys, urllib.parse, urllib.request, urllib.error
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def _cfg():
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return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
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def _headers(cfg):
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h = {"Accept": "application/json", "Content-Type": "application/json"}
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if str(cfg.get("auth_type") or "basic").lower() == "oauth":
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data = urllib.parse.urlencode({
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"grant_type": "password",
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"client_id": cfg.get("client_id", ""),
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"client_secret": cfg.get("client_secret", ""),
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"username": cfg.get("username", ""),
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"password": cfg.get("password", ""),
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}).encode("utf-8")
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req = urllib.request.Request(
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cfg.get("url", "").rstrip("/") + "/oauth_token.do", data=data,
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headers={"Content-Type": "application/x-www-form-urlencoded", "Accept": "application/json"}, method="POST")
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with urllib.request.urlopen(req, timeout=60) as r:
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tok = json.loads(r.read())
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if not tok.get("access_token"):
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raise Exception("OAuth token request failed: " + json.dumps(tok))
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h["Authorization"] = "Bearer " + tok["access_token"]
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else:
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cred = (cfg.get("username", "") + ":" + cfg.get("password", "")).encode("utf-8")
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h["Authorization"] = "Basic " + base64.b64encode(cred).decode("ascii")
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return h
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def main():
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inputs = json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
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ticket_id = str(inputs.get("id") or "")
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if not ticket_id:
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raise Exception("id is required")
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cfg = _cfg()
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table = str(inputs.get("table_name") or cfg.get("ticket_type") or "incident")
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file_name = str(inputs.get("file_name") or "")
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if not file_name:
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raise Exception("file_name is required")
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url = cfg.get("url", "").rstrip("/") + "/api/now/attachment/file?" + urllib.parse.urlencode({
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"table_name": table,
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"table_sys_id": ticket_id,
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"file_name": file_name,
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})
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headers = _headers(cfg)
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headers["Content-Type"] = mimetypes.guess_type(file_name)[0] or "application/octet-stream"
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body = base64.b64decode(inputs["content_base64"])
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req = urllib.request.Request(url, data=body, headers=headers, method="POST")
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with urllib.request.urlopen(req, timeout=120) as r:
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raw = r.read()
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print(json.dumps(json.loads(raw) if raw else {}))
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try:
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main()
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except urllib.error.HTTPError as e:
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print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
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sys.exit(1)
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except Exception as e:
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print(json.dumps({"error": str(e)}))
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sys.exit(1)
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