Guillaume BOURGEOIS
1ca5597453
31 commands: ticket lifecycle (create/update/resolve/delete, comments, work notes, links, tags, journal notes, attachments), generic table records CRUD and discovery, CMDB/user/group queries, service catalog ordering, standard change from template, AWA queue routing, generic API call, plus get_incidents ingestion with a bundled OCSF mapper. Basic or OAuth 2.0 (password grant) authentication, stdlib-only scripts. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
67 lines
2.7 KiB
Python
67 lines
2.7 KiB
Python
import base64, json, os, sys, urllib.parse, urllib.request, urllib.error
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def _cfg():
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return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
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def _headers(cfg):
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h = {"Accept": "application/json", "Content-Type": "application/json"}
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if str(cfg.get("auth_type") or "basic").lower() == "oauth":
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data = urllib.parse.urlencode({
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"grant_type": "password",
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"client_id": cfg.get("client_id", ""),
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"client_secret": cfg.get("client_secret", ""),
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"username": cfg.get("username", ""),
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"password": cfg.get("password", ""),
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}).encode("utf-8")
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req = urllib.request.Request(
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cfg.get("url", "").rstrip("/") + "/oauth_token.do", data=data,
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headers={"Content-Type": "application/x-www-form-urlencoded", "Accept": "application/json"}, method="POST")
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with urllib.request.urlopen(req, timeout=60) as r:
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tok = json.loads(r.read())
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if not tok.get("access_token"):
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raise Exception("OAuth token request failed: " + json.dumps(tok))
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h["Authorization"] = "Bearer " + tok["access_token"]
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else:
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cred = (cfg.get("username", "") + ":" + cfg.get("password", "")).encode("utf-8")
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h["Authorization"] = "Basic " + base64.b64encode(cred).decode("ascii")
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return h
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def request(method, path, params=None, body=None, root="/api/now", versioned=True):
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cfg = _cfg()
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v = str(cfg.get("api_version") or "").strip().strip("/")
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url = cfg.get("url", "").rstrip("/") + root + ("/" + v if v and versioned else "") + path
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q = {k: str(x) for k, x in (params or {}).items() if x not in (None, "")}
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if q:
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url += "?" + urllib.parse.urlencode(q)
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data = json.dumps(body).encode("utf-8") if body is not None else None
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req = urllib.request.Request(url, data=data, headers=_headers(cfg), method=method)
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with urllib.request.urlopen(req, timeout=90) as r:
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raw = r.read()
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return json.loads(raw) if raw else {}
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def main():
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inputs = json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
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ticket_id = str(inputs.get("id") or "")
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if not ticket_id:
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raise Exception("id is required")
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params = {
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"sysparm_query": "element_id=" + ticket_id + "^element=comments^ORelement=work_notes^ORDERBYsys_created_on",
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"sysparm_limit": inputs.get("limit") or 10,
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"sysparm_offset": inputs.get("offset") or 0,
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}
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print(json.dumps(request("GET", "/table/sys_journal_field", params=params)))
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try:
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main()
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except urllib.error.HTTPError as e:
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print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
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sys.exit(1)
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except Exception as e:
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print(json.dumps({"error": str(e)}))
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sys.exit(1)
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