Guillaume BOURGEOIS
9892f2cf06
Zendesk Support API v2, 7 commands: create/get/update/search tickets, add comment (public/internal), list users. API-token (Basic) auth, stdlib-only. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
80 lines
2.4 KiB
Python
80 lines
2.4 KiB
Python
import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
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def _cfg():
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return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
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def _inputs():
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return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
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def _base(cfg):
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return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
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def _auth(cfg):
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raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
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return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
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def request(method, path, cfg, body=None, params=None):
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url = _base(cfg) + path
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if params:
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clean = {k: v for k, v in params.items() if v not in (None, "")}
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if clean:
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url += "?" + urllib.parse.urlencode(clean)
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data = json.dumps(body).encode("utf-8") if body is not None else None
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headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
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if data is not None:
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headers["Content-Type"] = "application/json"
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req = urllib.request.Request(url, data=data, headers=headers, method=method)
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with urllib.request.urlopen(req, timeout=60) as r:
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raw = r.read()
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return json.loads(raw) if raw else {}
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def _run(fn):
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try:
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print(json.dumps(fn(_cfg(), _inputs())))
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except urllib.error.HTTPError as e:
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print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
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sys.exit(1)
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except Exception as e:
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print(json.dumps({"error": str(e)}))
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sys.exit(1)
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def main(cfg, inputs):
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subject = str(inputs.get("subject", "")).strip()
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if not subject:
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raise Exception("subject is required")
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comment = str(inputs.get("comment", "")).strip()
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if not comment:
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raise Exception("comment is required")
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ticket = {"subject": subject, "comment": {"body": comment}}
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priority = inputs.get("priority")
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if priority:
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ticket["priority"] = priority
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ticket_type = inputs.get("type")
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if ticket_type:
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ticket["type"] = ticket_type
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tags = inputs.get("tags")
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if tags:
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tags_list = [s.strip() for s in str(tags).split(",") if s.strip()]
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if tags_list:
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ticket["tags"] = tags_list
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requester_email = inputs.get("requester_email")
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if requester_email:
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ticket["requester"] = {"email": requester_email}
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return request("POST", "/tickets.json", cfg, body={"ticket": ticket})
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_run(main)
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