Guillaume BOURGEOIS
1ca5597453
31 commands: ticket lifecycle (create/update/resolve/delete, comments, work notes, links, tags, journal notes, attachments), generic table records CRUD and discovery, CMDB/user/group queries, service catalog ordering, standard change from template, AWA queue routing, generic API call, plus get_incidents ingestion with a bundled OCSF mapper. Basic or OAuth 2.0 (password grant) authentication, stdlib-only scripts. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
94 lines
3.6 KiB
Python
94 lines
3.6 KiB
Python
import base64, json, os, sys, urllib.parse, urllib.request, urllib.error
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def _cfg():
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return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
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def _headers(cfg):
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h = {"Accept": "application/json", "Content-Type": "application/json"}
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if str(cfg.get("auth_type") or "basic").lower() == "oauth":
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data = urllib.parse.urlencode({
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"grant_type": "password",
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"client_id": cfg.get("client_id", ""),
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"client_secret": cfg.get("client_secret", ""),
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"username": cfg.get("username", ""),
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"password": cfg.get("password", ""),
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}).encode("utf-8")
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req = urllib.request.Request(
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cfg.get("url", "").rstrip("/") + "/oauth_token.do", data=data,
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headers={"Content-Type": "application/x-www-form-urlencoded", "Accept": "application/json"}, method="POST")
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with urllib.request.urlopen(req, timeout=60) as r:
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tok = json.loads(r.read())
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if not tok.get("access_token"):
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raise Exception("OAuth token request failed: " + json.dumps(tok))
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h["Authorization"] = "Bearer " + tok["access_token"]
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else:
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cred = (cfg.get("username", "") + ":" + cfg.get("password", "")).encode("utf-8")
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h["Authorization"] = "Basic " + base64.b64encode(cred).decode("ascii")
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return h
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def request(method, path, params=None, body=None, root="/api/now", versioned=True):
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cfg = _cfg()
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v = str(cfg.get("api_version") or "").strip().strip("/")
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url = cfg.get("url", "").rstrip("/") + root + ("/" + v if v and versioned else "") + path
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q = {k: str(x) for k, x in (params or {}).items() if x not in (None, "")}
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if q:
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url += "?" + urllib.parse.urlencode(q)
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data = json.dumps(body).encode("utf-8") if body is not None else None
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req = urllib.request.Request(url, data=data, headers=_headers(cfg), method=method)
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with urllib.request.urlopen(req, timeout=90) as r:
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raw = r.read()
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return json.loads(raw) if raw else {}
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def split_fields(s, prefix_custom=False):
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out = {}
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for part in str(s or "").split(";"):
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if "=" not in part:
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continue
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k, v = part.split("=", 1)
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k = k.strip()
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if prefix_custom and k and not k.startswith("u_"):
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k = "u_" + k
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if k:
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out[k] = v
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return out
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NAMED_FIELDS = [
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"short_description", "description", "urgency", "impact", "priority", "state",
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"category", "subcategory", "caller_id", "assigned_to", "assignment_group",
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"comments", "work_notes", "close_code", "close_notes",
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]
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def main():
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inputs = json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
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ticket_id = str(inputs.get("id") or "")
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if not ticket_id:
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raise Exception("id is required")
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table = str(inputs.get("ticket_type") or _cfg().get("ticket_type") or "incident")
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body = {}
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for k in NAMED_FIELDS:
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v = inputs.get(k)
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if v not in (None, ""):
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body[k] = v
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body.update(split_fields(inputs.get("fields")))
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body.update(split_fields(inputs.get("custom_fields"), prefix_custom=True))
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if not body:
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raise Exception("nothing to update")
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params = {"sysparm_input_display_value": "true"} if inputs.get("input_display_value") else None
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print(json.dumps(request("PATCH", "/table/" + urllib.parse.quote(table) + "/" + urllib.parse.quote(ticket_id), params=params, body=body)))
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try:
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main()
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except urllib.error.HTTPError as e:
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print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
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sys.exit(1)
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except Exception as e:
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print(json.dumps({"error": str(e)}))
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sys.exit(1)
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