feat(freshservice): new Freshservice ITSM integration

Freshservice API v2, 7 commands: create/get/update/list tickets, add note
(public/private), list agents. API-key (Basic) auth, stdlib-only.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

integrations/freshservice/manifest.yaml

@@ -0,0 +1,93 @@
+id: freshservice
+name: Freshservice
+version: 1.0.0
+description: "Freshservice (REST API v2) — IT service management: create, read, update and list tickets, add notes (public or private), and list agents. API-key (Basic) authentication; stdlib-only, no extra Python dependencies."
+changelog: "1.0.0 — Initial release: create/get/update/list tickets, add note, list agents."
+category: ticketing
+
+# Per-instance configuration. Auth is HTTP Basic with '<api_key>:X'.
+config_schema:
+  properties:
+    domain:
+      type: string
+      description: "Freshservice domain (the X in https://X.freshservice.com)"
+    api_key:
+      type: string
+      description: "Freshservice API key"
+      x-soar-sensitive: true
+  required:
+    - domain
+    - api_key
+
+commands:
+  - id: create_ticket
+    name: freshservice-create-ticket
+    description: "Create a ticket."
+    inputs_schema:
+      properties:
+        subject: { type: string, description: "Ticket subject" }
+        description: { type: string, description: "Ticket description (HTML allowed)" }
+        email: { type: string, description: "Requester email" }
+        priority: { type: number, description: "1 (low) - 4 (urgent), default 1" }
+        status: { type: number, description: "2 (open) - 5 (closed), default 2" }
+        tags: { type: string, description: "Comma-separated tags" }
+      required: [subject, description, email]
+    outputs_schema: { properties: {} }
+  - id: get_ticket
+    name: freshservice-get-ticket
+    description: "Get a ticket by ID."
+    risk: read
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: update_ticket
+    name: freshservice-update-ticket
+    description: "Update a ticket (status, priority, or assignment)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        status: { type: number, description: "2 (open) - 5 (closed)" }
+        priority: { type: number, description: "1-4" }
+        responder_id: { type: string, description: "Assigned agent ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: list_tickets
+    name: freshservice-list-tickets
+    description: "List tickets."
+    risk: read
+    inputs_schema:
+      properties:
+        page: { type: number, description: "Page number (default 1)" }
+        per_page: { type: number, description: "Page size (default 30, max 100)" }
+      required: []
+    outputs_schema: { properties: {} }
+  - id: add_note
+    name: freshservice-add-note
+    description: "Add a note to a ticket (public or private)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        body: { type: string, description: "Note body (HTML allowed)" }
+        private: { type: boolean, description: "Private note (default true)" }
+      required: [ticket_id, body]
+    outputs_schema: { properties: {} }
+  - id: list_agents
+    name: freshservice-list-agents
+    description: "List agents."
+    risk: read
+    inputs_schema:
+      properties:
+        email: { type: string, description: "Optional email filter" }
+      required: []
+    outputs_schema: { properties: {} }
+
+  - id: test_connection
+    name: freshservice-test-connection
+    description: "Verify connectivity and the API key (used by the Test button)."
+    risk: read
+    inputs_schema:
+      properties: {}
+      required: []
+    outputs_schema: { properties: {} }

integrations/freshservice/scripts/add_note.py

@@ -0,0 +1,65 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+    note_body = inputs.get("body")
+    if not note_body:
+        raise Exception("body is required")
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+
+    private = inputs.get("private")
+    private_val = True if private is None else bool(private)
+
+    body = {"body": note_body, "private": private_val}
+
+    return request("POST", "/tickets/" + q(ticket_id) + "/notes", cfg, body=body)
+
+
+_run(main)

integrations/freshservice/scripts/create_ticket.py

@@ -0,0 +1,76 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    subject = inputs.get("subject")
+    if not subject:
+        raise Exception("subject is required")
+    description = inputs.get("description")
+    if not description:
+        raise Exception("description is required")
+    email = inputs.get("email")
+    if not email:
+        raise Exception("email is required")
+    priority = inputs.get("priority")
+    status = inputs.get("status")
+    tags_raw = inputs.get("tags")
+    tags = [s.strip() for s in str(tags_raw).split(",") if s.strip()] if tags_raw else []
+
+    body = {
+        "subject": subject,
+        "description": description,
+        "email": email,
+        "priority": int(priority or 1),
+        "status": int(status or 2),
+    }
+    if tags:
+        body["tags"] = tags
+
+    return request("POST", "/tickets", cfg, body=body)
+
+
+_run(main)

integrations/freshservice/scripts/get_ticket.py

@@ -0,0 +1,57 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+
+    return request("GET", "/tickets/" + q(ticket_id), cfg)
+
+
+_run(main)

integrations/freshservice/scripts/list_agents.py

@@ -0,0 +1,56 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    email = inputs.get("email")
+
+    params = {"email": email}
+
+    return request("GET", "/agents", cfg, params=params)
+
+
+_run(main)

integrations/freshservice/scripts/list_tickets.py

@@ -0,0 +1,60 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    page = inputs.get("page")
+    per_page = inputs.get("per_page")
+
+    params = {
+        "page": int(page or 1),
+        "per_page": int(per_page or 30),
+    }
+
+    return request("GET", "/tickets", cfg, params=params)
+
+
+_run(main)

integrations/freshservice/scripts/test_connection.py

@@ -0,0 +1,53 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    request("GET", "/tickets", cfg, params={"per_page": 1})
+    return {"ok": True}
+
+
+_run(main)

integrations/freshservice/scripts/update_ticket.py

@@ -0,0 +1,72 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("domain", "")) + ".freshservice.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("api_key", "")) + ":X"
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+
+    status = inputs.get("status")
+    priority = inputs.get("priority")
+    responder_id = inputs.get("responder_id")
+
+    body = {}
+    if status not in (None, ""):
+        body["status"] = int(status)
+    if priority not in (None, ""):
+        body["priority"] = int(priority)
+    if responder_id not in (None, ""):
+        body["responder_id"] = int(responder_id)
+
+    if not body:
+        raise Exception("at least one field to update is required")
+
+    return request("PUT", "/tickets/" + q(ticket_id), cfg, body=body)
+
+
+_run(main)

integrations/thehive/manifest.yaml

@@ -0,0 +1,125 @@
+id: thehive
+name: TheHive
+version: 1.0.0
+description: "TheHive (case-management API v1) — SOC case handling: create/read/update/search cases, create tasks, create and read alerts, promote an alert to a case, and add observables. Bearer (API key) authentication; stdlib-only, no extra Python dependencies. Targets TheHive 5."
+changelog: "1.0.0 — Initial release: case create/get/update/search, create task, alert create/get/promote, add observable."
+category: case_management
+
+# Per-instance configuration. The API key is sent as 'Authorization: Bearer <api_key>'.
+config_schema:
+  properties:
+    base_url:
+      type: string
+      description: "TheHive URL (e.g. https://thehive.example.com:9000)"
+    api_key:
+      type: string
+      description: "TheHive API key"
+      x-soar-sensitive: true
+  required:
+    - base_url
+    - api_key
+
+commands:
+  - id: create_case
+    name: thehive-create-case
+    description: "Create a case."
+    inputs_schema:
+      properties:
+        title: { type: string, description: "Case title" }
+        description: { type: string, description: "Case description" }
+        severity: { type: number, description: "1 (low) - 4 (critical), default 2" }
+        tlp: { type: number, description: "TLP 0 (white) - 4 (red), default 2" }
+        tags: { type: string, description: "Comma-separated tags" }
+      required: [title, description]
+    outputs_schema: { properties: {} }
+  - id: get_case
+    name: thehive-get-case
+    description: "Get a case by ID."
+    risk: read
+    inputs_schema:
+      properties:
+        case_id: { type: string, description: "Case ID" }
+      required: [case_id]
+    outputs_schema: { properties: {} }
+  - id: update_case
+    name: thehive-update-case
+    description: "Update a case (status, severity, or assignee)."
+    inputs_schema:
+      properties:
+        case_id: { type: string, description: "Case ID" }
+        status: { type: string, description: "New status (e.g. Open, Resolved)" }
+        severity: { type: number, description: "1-4" }
+        assignee: { type: string, description: "Assignee login" }
+      required: [case_id]
+    outputs_schema: { properties: {} }
+  - id: search_cases
+    name: thehive-search-cases
+    description: "Search cases with a free-text query."
+    risk: read
+    inputs_schema:
+      properties:
+        query: { type: string, description: "Free-text keyword to match in title/description" }
+        limit: { type: number, description: "Max cases (default 50)" }
+      required: []
+    outputs_schema: { properties: {} }
+  - id: create_task
+    name: thehive-create-task
+    description: "Add a task to a case."
+    inputs_schema:
+      properties:
+        case_id: { type: string, description: "Case ID" }
+        title: { type: string, description: "Task title" }
+        description: { type: string, description: "Task description" }
+      required: [case_id, title]
+    outputs_schema: { properties: {} }
+  - id: create_alert
+    name: thehive-create-alert
+    description: "Create an alert."
+    inputs_schema:
+      properties:
+        title: { type: string, description: "Alert title" }
+        description: { type: string, description: "Alert description" }
+        type: { type: string, description: "Alert type (e.g. external)" }
+        source: { type: string, description: "Alert source" }
+        source_ref: { type: string, description: "Unique source reference" }
+        severity: { type: number, description: "1-4, default 2" }
+      required: [title, description, type, source, source_ref]
+    outputs_schema: { properties: {} }
+  - id: get_alert
+    name: thehive-get-alert
+    description: "Get an alert by ID."
+    risk: read
+    inputs_schema:
+      properties:
+        alert_id: { type: string, description: "Alert ID" }
+      required: [alert_id]
+    outputs_schema: { properties: {} }
+  - id: promote_alert
+    name: thehive-promote-alert
+    description: "Promote an alert to a case."
+    inputs_schema:
+      properties:
+        alert_id: { type: string, description: "Alert ID" }
+      required: [alert_id]
+    outputs_schema: { properties: {} }
+  - id: add_observable
+    name: thehive-add-observable
+    description: "Add an observable to a case."
+    inputs_schema:
+      properties:
+        case_id: { type: string, description: "Case ID" }
+        data_type: { type: string, description: "Observable type (ip, domain, url, hash, mail, ...)" }
+        data: { type: string, description: "Observable value" }
+        message: { type: string, description: "Optional note" }
+        ioc: { type: boolean, description: "Mark as IOC (default false)" }
+      required: [case_id, data_type, data]
+    outputs_schema: { properties: {} }
+
+  - id: test_connection
+    name: thehive-test-connection
+    description: "Verify connectivity and the API key (used by the Test button)."
+    risk: read
+    inputs_schema:
+      properties: {}
+      required: []
+    outputs_schema: { properties: {} }

integrations/thehive/scripts/add_observable.py

@@ -0,0 +1,62 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    case_id = str(inputs.get("case_id", "")).strip()
+    data_type = str(inputs.get("data_type", "")).strip()
+    data = str(inputs.get("data", "")).strip()
+
+    if not case_id:
+        raise Exception("case_id is required")
+    if not data_type:
+        raise Exception("data_type is required")
+    if not data:
+        raise Exception("data is required")
+
+    message = inputs.get("message")
+    ioc = inputs.get("ioc", False)
+
+    body = {
+        "dataType": data_type,
+        "data": data,
+        "ioc": bool(ioc),
+    }
+    if message not in (None, ""):
+        body["message"] = str(message)
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    return request("POST", "/api/v1/case/" + q(case_id) + "/observable", cfg, body)
+
+
+_run(main)

integrations/thehive/scripts/create_alert.py

@@ -0,0 +1,67 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    title = str(inputs.get("title", "")).strip()
+    description = str(inputs.get("description", "")).strip()
+    type_ = str(inputs.get("type", "")).strip()
+    source = str(inputs.get("source", "")).strip()
+    source_ref = str(inputs.get("source_ref", "")).strip()
+
+    if not title:
+        raise Exception("title is required")
+    if not description:
+        raise Exception("description is required")
+    if not type_:
+        raise Exception("type is required")
+    if not source:
+        raise Exception("source is required")
+    if not source_ref:
+        raise Exception("source_ref is required")
+
+    severity = inputs.get("severity")
+
+    body = {
+        "title": title,
+        "description": description,
+        "type": type_,
+        "source": source,
+        "sourceRef": source_ref,
+        "severity": int(severity) if severity not in (None, "") else 2,
+    }
+
+    return request("POST", "/api/v1/alert", cfg, body)
+
+
+_run(main)

integrations/thehive/scripts/create_case.py

@@ -0,0 +1,62 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    title = str(inputs.get("title", "")).strip()
+    description = str(inputs.get("description", "")).strip()
+    if not title:
+        raise Exception("title is required")
+    if not description:
+        raise Exception("description is required")
+
+    severity = inputs.get("severity")
+    tlp = inputs.get("tlp")
+    tags_raw = inputs.get("tags")
+
+    body = {
+        "title": title,
+        "description": description,
+        "severity": int(severity) if severity not in (None, "") else 2,
+        "tlp": int(tlp) if tlp not in (None, "") else 2,
+    }
+
+    if tags_raw not in (None, ""):
+        tags = [s.strip() for s in str(tags_raw).split(",") if s.strip()]
+        if tags:
+            body["tags"] = tags
+
+    return request("POST", "/api/v1/case", cfg, body)
+
+
+_run(main)

integrations/thehive/scripts/create_task.py

@@ -0,0 +1,53 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    case_id = str(inputs.get("case_id", "")).strip()
+    title = str(inputs.get("title", "")).strip()
+    if not case_id:
+        raise Exception("case_id is required")
+    if not title:
+        raise Exception("title is required")
+
+    description = inputs.get("description")
+
+    body = {"title": title}
+    if description not in (None, ""):
+        body["description"] = str(description)
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    return request("POST", "/api/v1/case/" + q(case_id) + "/task", cfg, body)
+
+
+_run(main)

integrations/thehive/scripts/get_alert.py

@@ -0,0 +1,44 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    alert_id = str(inputs.get("alert_id", "")).strip()
+    if not alert_id:
+        raise Exception("alert_id is required")
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    return request("GET", "/api/v1/alert/" + q(alert_id), cfg)
+
+
+_run(main)

integrations/thehive/scripts/get_case.py

@@ -0,0 +1,44 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    case_id = str(inputs.get("case_id", "")).strip()
+    if not case_id:
+        raise Exception("case_id is required")
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    return request("GET", "/api/v1/case/" + q(case_id), cfg)
+
+
+_run(main)

integrations/thehive/scripts/promote_alert.py

@@ -0,0 +1,44 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    alert_id = str(inputs.get("alert_id", "")).strip()
+    if not alert_id:
+        raise Exception("alert_id is required")
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    return request("POST", "/api/v1/alert/" + q(alert_id) + "/case", cfg, {})
+
+
+_run(main)

integrations/thehive/scripts/search_cases.py

@@ -0,0 +1,50 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    query = inputs.get("query")
+    limit = inputs.get("limit")
+    limit_val = int(limit) if limit not in (None, "") else 50
+
+    ql = [{"_name": "listCase"}]
+    if query not in (None, ""):
+        ql.append({"_name": "filter", "_like": {"_field": "title", "_value": str(query)}})
+    ql.append({"_name": "page", "_from": 0, "_to": limit_val})
+
+    body = {"query": ql}
+    resp = request("POST", "/api/v1/query", cfg, body)
+    return {"results": resp}
+
+
+_run(main)

integrations/thehive/scripts/test_connection.py

@@ -0,0 +1,40 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    request("GET", "/api/v1/user/current", cfg)
+    return {"ok": True}
+
+
+_run(main)

integrations/thehive/scripts/update_case.py

@@ -0,0 +1,62 @@
+import json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def request(method, path, cfg, body=None):
+    url = str(cfg.get("base_url", "")).rstrip("/") + path
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": "Bearer " + str(cfg.get("api_key", "")), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    case_id = str(inputs.get("case_id", "")).strip()
+    if not case_id:
+        raise Exception("case_id is required")
+
+    status = inputs.get("status")
+    severity = inputs.get("severity")
+    assignee = inputs.get("assignee")
+
+    body = {}
+    if status not in (None, ""):
+        body["status"] = str(status).strip()
+    if severity not in (None, ""):
+        body["severity"] = int(severity)
+    if assignee not in (None, ""):
+        body["assignee"] = str(assignee).strip()
+
+    if not body:
+        raise Exception("at least one field to update is required")
+
+    q = lambda v: urllib.parse.quote(str(v), safe="")
+    resp = request("PATCH", "/api/v1/case/" + q(case_id), cfg, body)
+    if not resp:
+        return {"ok": True, "case_id": case_id}
+    return resp
+
+
+_run(main)

integrations/zendesk/manifest.yaml

@@ -0,0 +1,96 @@
+id: zendesk
+name: Zendesk
+version: 1.0.0
+description: "Zendesk Support (REST API v2) — ticketing: create, read, update and search tickets, add comments (public or internal), and list users. API-token (Basic) authentication; stdlib-only, no extra Python dependencies."
+changelog: "1.0.0 — Initial release: create/get/update/search tickets, add comment, list users."
+category: ticketing
+
+# Per-instance configuration. Auth is HTTP Basic with '<email>/token:<api_token>'.
+config_schema:
+  properties:
+    subdomain:
+      type: string
+      description: "Zendesk subdomain (the X in https://X.zendesk.com)"
+    email:
+      type: string
+      description: "Agent email address"
+    api_token:
+      type: string
+      description: "Zendesk API token"
+      x-soar-sensitive: true
+  required:
+    - subdomain
+    - email
+    - api_token
+
+commands:
+  - id: create_ticket
+    name: zendesk-create-ticket
+    description: "Create a ticket."
+    inputs_schema:
+      properties:
+        subject: { type: string, description: "Ticket subject" }
+        comment: { type: string, description: "Initial comment / description" }
+        priority: { type: string, description: "low, normal, high, or urgent" }
+        type: { type: string, description: "problem, incident, question, or task" }
+        tags: { type: string, description: "Comma-separated tags" }
+        requester_email: { type: string, description: "Requester email (optional)" }
+      required: [subject, comment]
+    outputs_schema: { properties: {} }
+  - id: get_ticket
+    name: zendesk-get-ticket
+    description: "Get a ticket by ID."
+    risk: read
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: update_ticket
+    name: zendesk-update-ticket
+    description: "Update a ticket (status, priority, or assignee)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        status: { type: string, description: "new, open, pending, hold, solved, or closed" }
+        priority: { type: string, description: "low, normal, high, or urgent" }
+        assignee_id: { type: string, description: "Assignee user ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: search_tickets
+    name: zendesk-search-tickets
+    description: "Search tickets with a Zendesk search query."
+    risk: read
+    inputs_schema:
+      properties:
+        query: { type: string, description: "Search query (e.g. status:open priority:high)" }
+      required: [query]
+    outputs_schema: { properties: {} }
+  - id: add_comment
+    name: zendesk-add-comment
+    description: "Add a comment to a ticket (public or internal note)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        comment: { type: string, description: "Comment body" }
+        public: { type: boolean, description: "Public comment (default true; false = internal note)" }
+      required: [ticket_id, comment]
+    outputs_schema: { properties: {} }
+  - id: list_users
+    name: zendesk-list-users
+    description: "List users (optionally filter by role)."
+    risk: read
+    inputs_schema:
+      properties:
+        role: { type: string, description: "Optional role filter (end-user, agent, admin)" }
+      required: []
+    outputs_schema: { properties: {} }
+
+  - id: test_connection
+    name: zendesk-test-connection
+    description: "Verify connectivity and credentials (used by the Test button)."
+    risk: read
+    inputs_schema:
+      properties: {}
+      required: []
+    outputs_schema: { properties: {} }

integrations/zendesk/scripts/add_comment.py

@@ -0,0 +1,67 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+q = lambda v: urllib.parse.quote(str(v), safe="")
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+
+    comment = str(inputs.get("comment", "")).strip()
+    if not comment:
+        raise Exception("comment is required")
+
+    public = inputs.get("public")
+    public_val = True if public is None else bool(public)
+
+    body = {"ticket": {"comment": {"body": comment, "public": public_val}}}
+    return request("PUT", "/tickets/" + q(ticket_id) + ".json", cfg, body=body)
+
+
+_run(main)

integrations/zendesk/scripts/create_ticket.py

@@ -0,0 +1,79 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    subject = str(inputs.get("subject", "")).strip()
+    if not subject:
+        raise Exception("subject is required")
+    comment = str(inputs.get("comment", "")).strip()
+    if not comment:
+        raise Exception("comment is required")
+
+    ticket = {"subject": subject, "comment": {"body": comment}}
+
+    priority = inputs.get("priority")
+    if priority:
+        ticket["priority"] = priority
+
+    ticket_type = inputs.get("type")
+    if ticket_type:
+        ticket["type"] = ticket_type
+
+    tags = inputs.get("tags")
+    if tags:
+        tags_list = [s.strip() for s in str(tags).split(",") if s.strip()]
+        if tags_list:
+            ticket["tags"] = tags_list
+
+    requester_email = inputs.get("requester_email")
+    if requester_email:
+        ticket["requester"] = {"email": requester_email}
+
+    return request("POST", "/tickets.json", cfg, body={"ticket": ticket})
+
+
+_run(main)

integrations/zendesk/scripts/get_ticket.py

@@ -0,0 +1,59 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+q = lambda v: urllib.parse.quote(str(v), safe="")
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+
+    return request("GET", "/tickets/" + q(ticket_id) + ".json", cfg)
+
+
+_run(main)

integrations/zendesk/scripts/list_users.py

@@ -0,0 +1,53 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    role = inputs.get("role")
+    return request("GET", "/users.json", cfg, params={"role": role})
+
+
+_run(main)

integrations/zendesk/scripts/search_tickets.py

@@ -0,0 +1,56 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    query = str(inputs.get("query", "")).strip()
+    if not query:
+        raise Exception("query is required")
+
+    return request("GET", "/search.json", cfg, params={"query": "type:ticket " + query})
+
+
+_run(main)

integrations/zendesk/scripts/test_connection.py

@@ -0,0 +1,53 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+def main(cfg, inputs):
+    request("GET", "/users/me.json", cfg)
+    return {"ok": True}
+
+
+_run(main)

integrations/zendesk/scripts/update_ticket.py

@@ -0,0 +1,76 @@
+import json, os, sys, base64, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _inputs():
+    return json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+
+
+def _base(cfg):
+    return "https://" + str(cfg.get("subdomain", "")) + ".zendesk.com/api/v2"
+
+
+def _auth(cfg):
+    raw = str(cfg.get("email", "")) + "/token:" + str(cfg.get("api_token", ""))
+    return "Basic " + base64.b64encode(raw.encode("utf-8")).decode("utf-8")
+
+
+def request(method, path, cfg, body=None, params=None):
+    url = _base(cfg) + path
+    if params:
+        clean = {k: v for k, v in params.items() if v not in (None, "")}
+        if clean:
+            url += "?" + urllib.parse.urlencode(clean)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    headers = {"Authorization": _auth(cfg), "Accept": "application/json"}
+    if data is not None:
+        headers["Content-Type"] = "application/json"
+    req = urllib.request.Request(url, data=data, headers=headers, method=method)
+    with urllib.request.urlopen(req, timeout=60) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def _run(fn):
+    try:
+        print(json.dumps(fn(_cfg(), _inputs())))
+    except urllib.error.HTTPError as e:
+        print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+        sys.exit(1)
+    except Exception as e:
+        print(json.dumps({"error": str(e)}))
+        sys.exit(1)
+
+
+q = lambda v: urllib.parse.quote(str(v), safe="")
+
+
+def main(cfg, inputs):
+    ticket_id = inputs.get("ticket_id")
+    if not ticket_id:
+        raise Exception("ticket_id is required")
+
+    ticket = {}
+
+    status = inputs.get("status")
+    if status:
+        ticket["status"] = status
+
+    priority = inputs.get("priority")
+    if priority:
+        ticket["priority"] = priority
+
+    assignee_id = inputs.get("assignee_id")
+    if assignee_id not in (None, ""):
+        ticket["assignee_id"] = int(assignee_id)
+
+    if not ticket:
+        raise Exception("at least one field to update is required")
+
+    return request("PUT", "/tickets/" + q(ticket_id) + ".json", cfg, body={"ticket": ticket})
+
+
+_run(main)