feat(zendesk): new Zendesk ticketing integration

Zendesk Support API v2, 7 commands: create/get/update/search tickets, add comment (public/internal), list users. API-token (Basic) auth, stdlib-only. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-12 00:31:44 +02:00
parent be8bf9f822
commit 9892f2cf06
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+id: zendesk
+name: Zendesk
+version: 1.0.0
+description: "Zendesk Support (REST API v2) — ticketing: create, read, update and search tickets, add comments (public or internal), and list users. API-token (Basic) authentication; stdlib-only, no extra Python dependencies."
+changelog: "1.0.0 — Initial release: create/get/update/search tickets, add comment, list users."
+category: ticketing
+
+# Per-instance configuration. Auth is HTTP Basic with '<email>/token:<api_token>'.
+config_schema:
+  properties:
+    subdomain:
+      type: string
+      description: "Zendesk subdomain (the X in https://X.zendesk.com)"
+    email:
+      type: string
+      description: "Agent email address"
+    api_token:
+      type: string
+      description: "Zendesk API token"
+      x-soar-sensitive: true
+  required:
+    - subdomain
+    - email
+    - api_token
+
+commands:
+  - id: create_ticket
+    name: zendesk-create-ticket
+    description: "Create a ticket."
+    inputs_schema:
+      properties:
+        subject: { type: string, description: "Ticket subject" }
+        comment: { type: string, description: "Initial comment / description" }
+        priority: { type: string, description: "low, normal, high, or urgent" }
+        type: { type: string, description: "problem, incident, question, or task" }
+        tags: { type: string, description: "Comma-separated tags" }
+        requester_email: { type: string, description: "Requester email (optional)" }
+      required: [subject, comment]
+    outputs_schema: { properties: {} }
+  - id: get_ticket
+    name: zendesk-get-ticket
+    description: "Get a ticket by ID."
+    risk: read
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: update_ticket
+    name: zendesk-update-ticket
+    description: "Update a ticket (status, priority, or assignee)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        status: { type: string, description: "new, open, pending, hold, solved, or closed" }
+        priority: { type: string, description: "low, normal, high, or urgent" }
+        assignee_id: { type: string, description: "Assignee user ID" }
+      required: [ticket_id]
+    outputs_schema: { properties: {} }
+  - id: search_tickets
+    name: zendesk-search-tickets
+    description: "Search tickets with a Zendesk search query."
+    risk: read
+    inputs_schema:
+      properties:
+        query: { type: string, description: "Search query (e.g. status:open priority:high)" }
+      required: [query]
+    outputs_schema: { properties: {} }
+  - id: add_comment
+    name: zendesk-add-comment
+    description: "Add a comment to a ticket (public or internal note)."
+    inputs_schema:
+      properties:
+        ticket_id: { type: string, description: "Ticket ID" }
+        comment: { type: string, description: "Comment body" }
+        public: { type: boolean, description: "Public comment (default true; false = internal note)" }
+      required: [ticket_id, comment]
+    outputs_schema: { properties: {} }
+  - id: list_users
+    name: zendesk-list-users
+    description: "List users (optionally filter by role)."
+    risk: read
+    inputs_schema:
+      properties:
+        role: { type: string, description: "Optional role filter (end-user, agent, admin)" }
+      required: []
+    outputs_schema: { properties: {} }
+
+  - id: test_connection
+    name: zendesk-test-connection
+    description: "Verify connectivity and credentials (used by the Test button)."
+    risk: read
+    inputs_schema:
+      properties: {}
+      required: []
+    outputs_schema: { properties: {} }