feat(servicenow): new ServiceNow ITSM integration

31 commands: ticket lifecycle (create/update/resolve/delete, comments, work notes, links, tags, journal notes, attachments), generic table records CRUD and discovery, CMDB/user/group queries, service catalog ordering, standard change from template, AWA queue routing, generic API call, plus get_incidents ingestion with a bundled OCSF mapper. Basic or OAuth 2.0 (password grant) authentication, stdlib-only scripts. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
2026-07-10 22:48:50 +02:00
parent c406edb5e7
commit 1ca5597453
34 changed files with 2629 additions and 0 deletions
@@ -0,0 +1,60 @@
+import base64, json, os, sys, urllib.parse, urllib.request, urllib.error
+
+
+def _cfg():
+    return json.loads(os.environ.get("INTEGRATION_SECRETS", "{}"))
+
+
+def _headers(cfg):
+    h = {"Accept": "application/json", "Content-Type": "application/json"}
+    if str(cfg.get("auth_type") or "basic").lower() == "oauth":
+        data = urllib.parse.urlencode({
+            "grant_type": "password",
+            "client_id": cfg.get("client_id", ""),
+            "client_secret": cfg.get("client_secret", ""),
+            "username": cfg.get("username", ""),
+            "password": cfg.get("password", ""),
+        }).encode("utf-8")
+        req = urllib.request.Request(
+            cfg.get("url", "").rstrip("/") + "/oauth_token.do", data=data,
+            headers={"Content-Type": "application/x-www-form-urlencoded", "Accept": "application/json"}, method="POST")
+        with urllib.request.urlopen(req, timeout=60) as r:
+            tok = json.loads(r.read())
+        if not tok.get("access_token"):
+            raise Exception("OAuth token request failed: " + json.dumps(tok))
+        h["Authorization"] = "Bearer " + tok["access_token"]
+    else:
+        cred = (cfg.get("username", "") + ":" + cfg.get("password", "")).encode("utf-8")
+        h["Authorization"] = "Basic " + base64.b64encode(cred).decode("ascii")
+    return h
+
+
+def request(method, path, params=None, body=None, root="/api/now", versioned=True):
+    cfg = _cfg()
+    v = str(cfg.get("api_version") or "").strip().strip("/")
+    url = cfg.get("url", "").rstrip("/") + root + ("/" + v if v and versioned else "") + path
+    q = {k: str(x) for k, x in (params or {}).items() if x not in (None, "")}
+    if q:
+        url += "?" + urllib.parse.urlencode(q)
+    data = json.dumps(body).encode("utf-8") if body is not None else None
+    req = urllib.request.Request(url, data=data, headers=_headers(cfg), method=method)
+    with urllib.request.urlopen(req, timeout=90) as r:
+        raw = r.read()
+        return json.loads(raw) if raw else {}
+
+
+def main():
+    inputs = json.loads(os.environ.get("INTEGRATION_INPUTS", "{}"))
+    iid = inputs.get("id") or ""
+    res = request("GET", "/servicecatalog/items/" + urllib.parse.quote(iid), root="/api/sn_sc")
+    print(json.dumps(res))
+
+
+try:
+    main()
+except urllib.error.HTTPError as e:
+    print(json.dumps({"error": "HTTP " + str(e.code), "detail": e.read().decode("utf-8", "replace")}))
+    sys.exit(1)
+except Exception as e:
+    print(json.dumps({"error": str(e)}))
+    sys.exit(1)